| our pricing policy |
Our shopping cart automatically shows prices in both UK sterling and US dollars with additional currencies also available.
Prices on imports will be subject to fluctuation due to international exchange rates and we reserve the right to amend prices without notice.
For up to date exchange rates click here.
All items are listed subject to availability and release.
All prices include UK VAT where applicable.
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| payment options |
We accept the following cards:-
Visa, Mastercard, American Express, Solo, Eurocard, Delta, Switch/Maestro/Solo, Cirrus and Electron.
         
If paying by credit card you will need to quote your card number, expiry date, issue number (if applicable) and the 3-digit code security number (or CVS).
You can also pay with:-
Amazon Payments. Please select this option at the checkout and follow the instructions given.
UK cheques (made payable to Esprit International Ltd), UK Sterling cash (sent by registered mail), crossed Postal Orders and International Money Orders in Sterling.
Send to:
Esprit International limited
Esprit House, Railway Sidings
Meopham, Kent DA13 0YS UK
Please note we cannot accept Canadian Postal Orders, Western Union Payments or cheques in Euros.
If you are a US resident you can send US Dollars to our US office. US checks are also accepted and must be made payable to: Esprit Records UK.
Send to:
Esprit Records UK
9811 West Charleston Blvd #2-300
Last Vegas, Nevada 89117-7519 USA
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| out of stock items |
Many of our stock items are unique or out of print and cannot be reordered from manufacturers.
However, our worldwide team of buyers may be able to locate a copy for you.
You are welcome to request the next copy of any item and if we find another one, we will email or call to let you know and you will have the option of purchasing it.
There is no obligation to buy the item and nothing to pay if you no longer require it.
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| our delivery aims |
All credit card orders will be despatched within 48 hours if the items are in stock.
We will email you to confirm despatch and provide a tracking number where used.
Orders paid by cheque will normally be subject to a 7-10 day delay to allow for bank clearance.
Items that we need to order from our suppliers take time to be despatched.
We will endeavour to keep the delay to a minimum wherever possible, with the majority of orders being filled within 21 days, but on a few occasions it may be longer.
You can keep up to date and track your orders by using the View Order Status facility.
You will be contacted in any event of extreme delay or if an item becomes unavailable.
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| cancelling your order |
You can cancel or amend any order placed with eil.com or Esprit International Limited as long as the order is not already in our warehouse for despatch.
You may also cancel an order after despatch, but no later than 7 days after receipt of the goods.
To cancel an order before despatch, please call us during our office hours which are Monday-Friday 8:30am-7pm GMT and Saturday 9am-5pm GMT.
If you are in the UK please call us on UK-01474-815010, if you are outside of the UK call +44-1474-815010.
If you are unable to call and wish to email your cancellation notice, we will do our best to retrieve your order before it is sent to the warehouse (if your order has already been shipped, see our Returns Policy on how to proceed).
Email sales@eil.com with your order reference number and ensure the subject of your email states 'cancel my order'.
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| what to do if things go wrong |
We pride ourselves on knowing that any mistakes are few and far between, but if you are on the receiving end of a problem, please read the following:-
damaged parcels and incorrectly shipped goods
If you receive a damaged delivery or incorrect goods, don't worry.
Contact us within 48 hours of receipt of the goods. We will discuss the nature of the problem with you and decide the best way to solve it. If goods are damaged we will either ask you to retain them so that your local postal service can inspect them or ask you to return the goods to us. If we ask you to return goods, please do so within 10 days.
It is imperative the goods are returned with the original packaging and returned by the same method they were despatched to you (i.e. recorded delivery/registered post etc.). Please retain your proof of posting. We will of course refund your return postage costs up to the value of the despatched postage costs unless instructed otherwise. Overseas customers should not return any damaged goods to us in the first instance, but await our instructions.
Please note the following:
Please don't return the whole order if only one item is incorrect/damaged.
All returns should be marked for the attention of the sales department. You should also include details of returns agreement (i.e. a copy of our email or a note of the person who authorised the return).
Any damaged items will be replaced as soon as possible. A credit note will issued or you can request a refund.
Unauthorised returns may incur an administration charge.
lost parcels
UK Customers: If your goods don't arrive within 14 days of despatch firstly check View Order Status to confirm the goods have been despatched and that your address is correct. Contact your local sorting office as this is the most common location for undelivered parcels. You must allow at least 14 days for delivery of your package before we can make any claim with Royal Mail. If your package still not arrived after 14 days, please contact sales@eil.com. If you are on email, we will send you a simple tickbox form to return back to us which we must receive before we can proceed with your claim. You will need to verify that the email address we are using belongs to you if the email address does not incorporate your full name. If you are not on email, we will post this form to you with a pre-paid envelope to return it promptly to us. Royal Mail will then process your claim and if they cannot locate your package we will, where possible, arrange to replace your goods or offer a credit note or refund.
Overseas customers: If your goods don't arrive within 28 days please contact us. The UK Postal Service will not investigate missing parcels until 28 days after despatch. After confirming that the goods were mailed to the correct address, we will fill out the relevant claim form and ensure that this is followed up by our postal service. Depending on the nature of the enquiry we may have to wait for the post office to complete their investigation otherwise we will send you replacements immediately; alternatively we will issue you with a credit note or refund.
Note: in the case of lost or damaged parcels sent on a signed for or tracking service (ie, Registered Mail, Recorded Delivery, Parcelforce Euro 48 etc) claims must be lodged with the relevant mail service within 28 days. We cannot be held responsible if we are notified of problems outside of this period.
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| 100% satisfaction guarantee |
At eil.com we are proud of the exceptional standard of service we offer.
Our personal guarantee to you is 100% satisfaction.
If you are not totally happy with any order or the level of service you receive, do not hesitate to contact any member of the eil.com team to discuss.
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